本分類為 STARTEK 售後排查知識整理（非單一案場事件），知識架構參考內部累積與供應端技術交流，文字均為 STARTEK 自寫。This category is a STARTEK after-sales troubleshooting knowledge compilation (not a single-site incident); the structure draws on internal experience and technical exchange with suppliers, and all text is written by STARTEK.
通電無反應的排查順序Troubleshooting order for no response on power-up
切換 on/off 玻璃無反應。Toggling on/off produces no response from the glass.
切換 on/off 玻璃無反應。Toggling on/off produces no response from the glass.
- 確認紅/黑電線電壓（48V）與配線是否正常、是否並聯連接到電控盒。Confirm the red/black wire voltage (48V) and that the wiring is correct and connected in parallel to the control box.
- 檢查電路是否接觸金屬框架被導走。Check whether the circuit is touching the metal frame and being shorted to ground.
- 變壓器指示燈狀態。Check the transformer indicator-light status.
依序排查省下整片換膜的誤判。Troubleshooting in order saves you from wrongly replacing the whole film.
變壓器／遙控器配對異常Transformer / remote pairing faults
遙控器無法控制，變壓器無回應。The remote won't control the glass and the transformer doesn't respond.
遙控器無法控制，變壓器無回應。The remote won't control the glass and the transformer doesn't respond.
- 變壓器綠燈狀態判讀。Read the transformer's green-light status.
- 重新配對流程（長按配對鈕 5 秒入配對模式 → 遙控 ON 鍵 3 秒 → 確認閃爍）。Re-pair the remote (hold the pairing button 5 seconds to enter pairing mode → hold the remote's ON key 3 seconds → confirm the blink).
- 一顆變壓器最多對應 20 個遙控器。One transformer pairs with up to 20 remotes.
遙控失效先別換料——多數是配對遺失，依配對流程重設即可恢復。When the remote stops working, don't swap parts first—it's usually lost pairing, and running the pairing procedure restores it.
不夠透／閃退：驅動容量上限Not clear enough / flickering off: drive capacity limit
通電後透明度不足或閃退。When powered, the glass isn't clear enough or flickers off.
通電後透明度不足或閃退。When powered, the glass isn't clear enough or flickers off.
單一電控盒驅動面積超過上限（約 12m²/130 才）。A single control box is driving more area than its limit (about 12m²/130 chi).
- 依面積分組供電，超過上限拆分電控盒。Group the power supply by area, and split into additional control boxes once the limit is exceeded.
大面積電控玻璃透明度不足，先查驅動面積是否超過電控盒上限，再分組供電。When large smart glass isn't clear enough, first check whether the driven area exceeds the control box's limit, then group the power supply.
調光膜閃爍：頻率不匹配PDLC film flicker: frequency mismatch
調光膜通電後肉眼可見閃爍。The PDLC film visibly flickers when powered.
調光膜通電後肉眼可見閃爍。The PDLC film visibly flickers when powered.
電控盒有 50Hz / 60Hz 兩種規格，與現場電源或照明頻率不匹配。The control box comes in 50Hz and 60Hz versions, and the one installed doesn't match the site's power or lighting frequency.
- 確認案場電源頻率與電控盒規格一致；檢查電燈 Hz 是否與調光膜相同。Confirm the site's power frequency matches the control box version; check that the lighting's Hz matches the PDLC film.
閃爍多半是頻率不匹配——先對齊電控盒規格與現場電源／照明頻率。Flicker is usually a frequency mismatch—first align the control box version with the site's power and lighting frequency.
維護保養與長期使用Maintenance and long-term use
電控玻璃要用得久，清潔與通電習慣比想像中重要。For smart glass to last, cleaning and power-on habits matter more than people expect.
- 清潔禁忌：禁乾擦、禁酸鹼研磨劑（邊緣發黑風險）。Cleaning don'ts: no dry wiping, no acidic, alkaline, or abrasive cleaners (risk of edge blackening).
- 非必要不通電的延壽策略。A life-extending habit: don't power it on unless you need to.
- 定期檢查項目。Regular inspection items.
交付時把清潔禁忌與延壽策略講清楚，是減少售後客訴最划算的一步。Spelling out the cleaning don'ts and life-extending habits at handover is the most cost-effective way to cut after-sales complaints.